Field Study: Benchmarking Visitor Behaviors and Mobile Device Usage in the Museum

This article is part of our press review.

Wow, it certainly seems texting with a museum has quickly become all therage! We couldn’t agree more. As we begin the experience design and active prototyping phases to our museum chatbot project, we will rely on user input as much as possible. After all, even though we’re developing a bot, we’re really designing for humans who will be interacting with the bot. That’s why we’ve spent the last few weeks performing visitor field studies in three of our four museums: Carnegie Museum of Art, Carnegie Museum of Natural History and the Carnegie Science Center.

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